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Sunday, July 21st, 2024 7:57 PM

Streaming apps are not loading

Streaming apps are not loading

Official Employee

 • 

1.4K Messages

4 months ago

Thanks for reaching out, user_xzxg56! I'd be more than happy to help. Can you please provide me with a little more detail about what's going on?

 

1 Message

when i try to load app it comes back " the app you are looking for could not be found

Official Employee

 • 

1.5K Messages

Hello @user_eymhvc, thank you for taking the time to reach out on social media.  I understand your concern with the streaming apps, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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