Streaming error on a Win PC wants me to clear cache TVAPP-00114

Trying to sign into streaming on a win 10 desktop PC. Get the TVAPP-00114 error message. Have done the clearing of caches and reinstall of Chrome with no luck. This just started last week. Also cannot sign into email.

I do get streaming access and email through my laptop.

Responses

Oldest First

Selected Oldest First

XfinityJohnG

Official Employee

•

2.9K Messages

3 days ago

Thank you for reaching out here, and for taking those steps already. Does that win 10 have the most up-to-date firmware?

2

0

M

minutez

Visitor

•

1 Message

I am having the same issue on both my PC and my Mac. It says only authorized users can access Xfinity Stream, which I am, then if I reload the page, I get the same error as OP.

Like

Reply

2 days ago

0

XfinityEmilyB

Official Employee

•

3K Messages

minutez Thank you for reaching out so we can help you troubelshoot the error you're getting on the Xfinity Stream Portal: https://www.xfinity.com/learn/digital-cable-tv. What browser are you using? What troubleshooting steps have you tried so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

5 hours ago

0

Xfinity Stream App

user_bckbvm

Streaming error on a Win PC wants me to clear cache TVAPP-00114

XfinityJohnG

minutez

XfinityEmilyB

New to the Community?