Streaming Issue

I am not able to watch anything on my app from any of my devices including TV, laptop and tablet. None of my live channels or purchased movies want to load. When I seek help from the virtual assistant, it asked to me again log in to my account but a verification code does not get sent to my device until I request another one, leavinf the one I just got useless. Is there a site wide issue going on right now, or is this just me? I am at home, on my home wifi. I have signed in and out of my account on my devices and restarted them as well. This is not the first time this has happened, and I find it quite ridiculous that being a loyal customer for this long, it is so hard for me to get help on this issue, or even have it at all. Not to mention I can’t get a real live person on the customer service line. I just want to watch the movies I have bought and now own, any time I damn well please.