Streaming on Chromecast and iOS

I have been streaming using the Xfinity Stream app on iOS to 2 different Chromecast devices. Suddenly I have been having a problem when I tap on Connect to Device, the window will pop up and immediately collapses. I can briefly see my devices on the pop up. I have removed and reinstalled the app. I have turned off VPN. What gives???

Responses

XfinityMarcos

Official Employee

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1.9K Messages

7 months ago

Hello 1290, I'm glad that you're taking full advantage of the Stream app, it's hands down the top app in my house lol. With that said, I can totally imagine how annoying this would be to deal with, so I have your back every step of the way. To make sure we're on the same page I do have a few clarifying questions. Are you able to confirm if any other devices are experiencing the same issue outside your Chromecast? And, are you able to follow the steps and review the device eligibility requirements Here?

6

1290

Visitor

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4 Messages

Other devices are working fine, iPhone using iOS 17.4.1 is able to use the Connect to Device pop up. Will not connect on iPad using iPadOS 17.4.1, I have reinstalled the latest Xfinity Stream app. Chromecast devices are all updated. Fully compliant with the requirements in the link. Please advise.

7 months ago

0

XfinityMarcus

Official Employee

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996 Messages

@1290, just to confirm, you are not accessing the content directly through the Chromecast device but rather attempting to cast from your mobile device to the Chromecast on another screen, correct?

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7 months ago

0

1290

Visitor

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4 Messages

Yes, that is correct. Opening Xfinity Stream app on iPad (iPadOS 17.4.1), Poke on Connect to a device, selection window will pop up and immediately collapse. Attempting to connect to a Chromecast device connected to a TV.

(edited)

7 months ago

U

user_nqpjcw

2 Messages

I have the exact same issue. I can cast Xfinity from 2 iPhones no issues at all. From my iPad Pro the pull down menu immediately retracts. I can see my device. Additionally, I can cast from the same iPad Pro using other apps.

7 months ago

0

XfinityJustinC

Official Employee

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893 Messages

Hello, user_nqpjcw thank you for taking time out of your day to reply to this post. Are you still experiencing issues with iPad?

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7 months ago

0

jstephenatl

Visitor

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2 Messages

7 months ago

I have been having the same issues for around a month now (using IOS Xfinity app on iPad; casting menu flashes then disappears). Re-loaded apps, reinstalled or rebooted all devices, confirmed same wireless band, etc., still with no remedy. Android apps work fine throughout. Not the first time that iOS Xfinity streaming app has had glitches for several weeks. I know that it is a minor miracle that Comcast, Apple, and Google align for this feature to work when it does, but this seems to be just another example of these three struggling to play together. Was it a coincidence that the glitch started the same day that the DOJ announced their suit against Apple?

1

XfinityEmilyB

Official Employee

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1.7K Messages

@jstephenatl Thank you for reaching out to our community forum. You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience. Please use these steps to cast content from the Xfinity Stream app through your iOS device.

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7 months ago

0

U

user_22t7el

1 Message

7 months ago

Same issues here. Xfinity stream app no longer works on any devices for me. Roku....iphone....ipad. None of it works. Says "Sorry! Something went wrong. Please try again later. Error: -500). But this has been going on for weeks now. I've reset everything. Removed the app and redownloaded it but nothing seems to work.

1

XfinityThomasC

Official Employee

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2K Messages

Hello, @user_22t7el

Your issue may be slightly different from Streaming on Chromecast and iOS based on the error you've described. Try resolving your issue using the accepted solution in this forum post https://forums.xfinity.com/conversations/xfinity-stream-app/error-500/602daf73c5375f08cd0c7bfd

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

0

Jvo33

Visitor

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1 Message

7 months ago

I discovered the cast menu disappears for me when the iPad is in landscape/horizontal mode. When I change to portrait, the cast menu stays visible after I tap it. Xfinity instead of just keeping giving people inks to the cast directions, could you fix this bug?

5

1290

Visitor

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4 Messages

Thanks for this huge tip, it worked! It is a work around but a decent one I can live with.

7 months ago

0

user_hb284s

Visitor

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1 Message

Thank You I’ve been struggling two weeks with this issue.

6 months ago

0

XfinityRoberto

Official Employee

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1.5K Messages

Hi there and welcome to Comcast @user_hb284s . I am sorry to hear you had issues with streaming on Chromecast and iOS. Are you still having issues?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

6 months ago

0

U

user_bf7a77

Visitor

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1 Message

Yes, the issue occurs for me only on an Ipad. When the orientation is changed to vertical, the cast function works as it’s supposed to. Why won’t the cast button stay visible when in landscape mode?

6 months ago

0

XfinityArmand

Official Employee

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1.8K Messages

Hi there @user_bf7a77! Thanks so much for taking the time to reach out to Xfintiy Support here on our Community Forum concerning your experience with accessing content on your Apple device. Can you tell me if you have been able to adjust the video settings?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

6 months ago

0

Xfinity Stream App

1290

Streaming on Chromecast and iOS

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XfinityMarcos

1290

XfinityMarcus

1290

user_nqpjcw

XfinityJustinC

jstephenatl

XfinityEmilyB

user_22t7el

XfinityThomasC

Jvo33

1290

user_hb284s

XfinityRoberto

user_bf7a77

XfinityArmand

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