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user_576xo9
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Friday, February 16th, 2024 2:58 PM

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Stuck on Downloads screen

My iPhone streaming app is stuck on the Downloads screen. I have reloaded the app and signed out and back in but nothing changes. This issue has been in this forum before but no resolution is listed as solving the problem. Does anyone know of a way to resolve the issue? Thank you

Question

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Updated 

7 months ago

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XfinityEva

Official Employee

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1.3K Messages

9 months ago

Hey @user_576xo9 thanks for visiting our Xfinity Community Forums for help with your Stream app. Are you still experiencing this issue or were you able to download the app successfully? 

 

Are you referring to the app not fully downloading or on the 'Downloads' section is where the app is not responding/'stuck'?

 

 

 

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user_6979b4

Visitor

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2 Messages

7 months ago

Same issue. Unresolved. I expect nothing less from Xfinity. 

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XfinityVictor

Official Employee

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892 Messages

 

user_6979b4I am sorry you were having streaming issues. Are you still experiencing the same issues?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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