Tvapp-00101

Tvapp-00101 error again 

Hello chris0911. Is this problem still happening?

So they are going to send techs to everyone’s house for this lmao. I agree it’s something on there end or Rokus . 

I tried to explain to the rep on the phone that it's not just me, it's all over the forums that others are having this issue.  And, it's not just roku - it also isn't working on my samsung smart tv.  While on the phone and waiting for the schedule of a tech, they are trying to sell me something else and get me on xfinity mobile.  Bad marketing.  When you have someone on the phone who is aggravated with the issues you are having with their product that you are already overpaying for, it's not a good time to try and sell me on another product. 

It’s also not working on my Samsung smart tv.  It isn’t just Roku.  This is not worth the money we pay

@user_RD3g9k Knew they would play the blame game. Isn't it funny how all other apps on Roku work fine EXCEPT the Xfinity Stream app? I'm going to call Xfinity tomorrow and demand to speak to someone based in the U.S. and will not get off the phone until they fix it. If I do get it fixed I will do my best to post the steps taken that fixed the problem so that others don't have to deal with the runaround and blame games.

@kmp42​ 

bump the hell out of this!!! It isn’t worth the money we pay 

@user_RD3g9k​ Did you change anything from the time it wasn't working till now? Did you stay signed into the Stream app or were you signed out of it, then decided to sign into the app and found out?

I re-downloaded the app today and decided to try authorizing and sign in. I still am stuck on the Error: TVAPP-00101 screen.

I did everything. Restart modem , Roku, delete app then add it back , sign in and out . It’s on my home network also . Still was not working yesterday. Wake up this morning try app and it works lol. Now they changed my user name here and blocked it from being changed

@XfinityEva  - I am on Home WiFi - the App is not working from any device (phone, tablet, roku stick, smart tv).  It indicates it is not on home wifi - I have followed up with customer service, they escalated to the advanced team and opened a ticket for this issue. 

This is after re-booting, restarting router, completely uninstalling app, and re-install, logging out/logging in, etc.  It is not my equipment - still not working today.  I'm not sure if customer service will follow-up with me personally or if I have to keep re-installing/re-starting. 

Thats strange changing your user name.  The app is still not working.  Hopefully they fix this soon.  Bad timing with the Olympics.   

Didn’t work.  I also tested on my PC with an Ethernet connection (not wifi) and it’s still telling me I’m out of home 

We appreciate all of the steps you have tried, kmp42. I would like to take a look at your account from here and ensure things are already headed in the right direction with the visit and Advanced Repair Team ticket. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@kmp42​  

anything yet ? 

Mine is working now for the moment but it was down for a week with no explanation.  I’ll probably cut the cord soon as well.  Not worth the money.  The customer service was slow to respond.

Hey there user_5vz0uu, I love the Stream app too, so I get why this would be super annoying to deal with. Have you confirmed your Roku Express currently meets the Minimum Requirements to use the app?

Alright Marcos, tell me 2 things, in plain, simple English please:

1)  What the heck does this mean --  "Available in-home only to Xfinity TV customers with internet."  What is "in-home only"???

2)  I have a Roku Express 3960R - Does it or does it not meet the Minimum Requirements?

@user_5vz0uu The "in-home only" means that certain content or benefits are available solely when you are connected to your home network. The Roku Express model you shared doesn't appear on the list of eligible devices the meet the minimum requirements to work with the Xfinity Stream app.

Do you have another device you can use to stream your favorite programs and/or movies?