TVAPP-00148

Just tried our TV (Samsung 2020) and Xfinity Stream is working - finally! Looks like an the auto-update on the Samsung pushed the latest release. I'll wait to hear from Xfinity on our open ticket with Advanced Tech Support as they did say they would be texting or calling me when it's officially fixed and then we can get our credit back to 1/17. 

@user_im6hqs  & @NewCustomer3 That is excellent news that it's working again. In case the repair team is not able to reach out I would be happy to help. Please let me know. 

@user_im6hqs​ 

Did you have to do anything on your end my TV still is not letting us watch live through the xfinity app 

@XfinityPaula​ Yes please. I want to make sure we are credited for the outage 1/17 - 2/6. I have a ticket number and was supposed to hear back from Xfinity when it was resolved so they could issue credit. Thank you. 

@NewCustomer3 Thank you so the response and we are happy to look into this for you. Can you please send us a DM to get started so we can work on making sure you get that credit.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

@user_37m7yh​ that doesn’t work for everyone I was on phone with Samsung for 2 hours. Some people will have to get thumb drive that is 2gb or bigger and download from internet then put in back of tv in order for update to take place. 

Ugh just tried mine does not work. What year is your tv? I have 2021. I am likely going to cancel they tried to sell me another service for additional money. SMH. 

Xfinity owes us an official explanation about what happened as well as a credit on our bill. Won't hold my breath though.

@user_war8af,

An explanation was provided by Comcast on the marked Official Solution on this thread by @XfinityKatie more than a week ago. You should check it out as they mentioned this was not caused by them but Samsung. 

@Here4Help​ well I spoke to Samsung for 2 hours plus on the phone. And they said if it was the tv then none of the other apps would have worked. Not to mention my tv never did the update. So they can’t blame the update for me. It’s whatever they did to the app and my live tv still doesn’t work. 

I never updated anything and had the error message appear.  Just chatted with Xfinity when the problem occurred on Jan 17.  Was assured it would be fixed in 3 days, then chatted again after going through their troubleshooting hoops lol.   Assured it would be fixed.  :).    Chatted again, finally, miraculously connected with Tech, lol, troubleshooting hoops, etc, finally was told on Jan 22 the issue would be resolved by Feb 6.  The issue was not resolved.    They suggested earlier for a bait and switch,  try using other methods for the TV to work.  I don’t think they were thinking clearly.  Anyway.   Moving on from Xfinity.   Contemplating other recourses.  Xfinity has more issues than this app issue and most of their issues are self inflicted.   

Hello, @user_jwesh4u. Thank you for taking time out of your day to reply to this post. We do have some great news as this has now been resolved. If you didn't see the update on the beginning of the post, here is how to help resolve the issue: 

UPDATE 02/08/2024***

We’re aware that some customers are receiving an error message when using the Xfinity Stream app on some 2021 Samsung Smart TV models. Please know that this is not an Xfinity issue. It’s a firmware-related issue within the TV. We apologize for any inconvenience and appreciate your understanding as Samsung works to deploy a fix in the coming days, automatically, that should resolve the issue fully.

In the meantime, here are two ways you can update the firmware manually and ensure that automatic updates are turned on:

OPTION #1:

Using your Samsung TV remote, navigate to Menu > Settings > Support > Software Update > Update Now. This should download and install any new updates. If there aren't any new updates, select OK to exit.

Notes:

• If the Software Update option is grayed out, it's because a streaming app is running in the background. You’ll need to change the source to TV or press Samsung TV Plus on the remote.

• Updates usually take a few minutes, and the TV will automatically restart once the update is complete. Do not turn off the TV until after it restarts.

OPTION #2:

Follow the instructions on Samsung’s website. (You’ll need the model number of their TV and a USB flash drive.)

1. Go to https://www.samsung.com/us/support/downloads/.

2. In the Search your productsearch bar, enter TV’s model number.

3. Under Firmware, you should see and click on How to update USB firmware (this will open a new webpage with this header: Update the software on your Samsung smart TV or Monitor).

4. Then choose and follow the Update using USB

ENABLE FUTURE UPDATES:

To ensure that future updates are automatic, using the Samsung TV remote, navigate to the TV Menu > Settings > Support > Software Update and select Auto Update to turn it on. (Selecting it again will turn off automatic updates.)

Note: If the Software Update option is grayed out, it's because a streaming app is running in the background. You’ll need to change the source to TV or press Samsung TV Plus on the remote.

ADDITIONAL WORKAROUNDS:

If you cannot or do not want to attempt to update the firmware on your own, you can try these workarounds:

1. You can use an alternate device such as Apple AirPlay, Google Chromecast, Roku, Fire TV or Apple TV streaming device to watch on your TV.

2. You can watch on your computer, tablet or mobile phone. (Here’s a list of eligible deviceswhere you can watch Xfinity Stream content.)

3. You can play Xfinity Stream app content on a mobile device and then, on your home WiFi network, use Bluetooth to cast the programming to your TV. You would then use your mobile device as a remote.

@user_asxyxt Thank you for your feedback regarding the TV app error. You mentioned you completed all the steps above that were posted. As a last step have you uninstalled the stream app and them reinstalled it? Are you also able to see the version of firmware currently on the TV? Did it update successfully?

Hello, @user_nmeduq. Thanks for posting on our community forums for assistance with your LG TV concern. To make sure we are on the same page. Is this related to our Xfinity Stream App TV App error message (TVAPP-00148)? Or is it a different issue? 

Hello @user_3g6xxa, thank you for taking the time to reach out on social media. I'm happy to hear the Stream app is working for you now. 

We're committed to delivering the amazing entertainment and services you rely on today, and the new experiences you'll love down the road. Do you have any other concerns I can help with?

@Charkbites​ yep same with me 

@user_ehmjye Have you tried any of the troubleshooting that have been listed in this thread? It looks like some users have had success with resolving the issue. Can you let me know what troubleshooting you've already tried as well as exactly what is happening with your Stream app and what type of device you are using to access it?