2 Messages
TVAPP-00166
Why haven't your engineers resolved the issue with the streaming app and Samsung TVs? This seems to be an ongoing problem since last year. Your customer service is no help with the app and when I finally talked to someone I was told that Samsung TV users don't have any options but to wait for your company to fix the app?!? When will that happen? Are we going to be refunded for each day the service is out?
tinabyoder
Visitor
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1 Message
6 days ago
Yes I'm having same issue. Worked yesterday and now nothing. Frustrating!
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XfinityShawn
Official Employee
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1.4K Messages
4 days ago
@user_mnzqby My can look into your error code issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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