U

Visitor

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1 Message

Mon, May 23, 2022 4:47 AM

tvapp-00331

tvapp-00331 - This is a known issue for Comcast/ Xfinity customers and it’s disappointing that y’all have yet to fix the issue. Yet you expect your customers to pay you all monthly!!!

Official Employee

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426 Messages

1 m ago

Hello, user_fb81d3! Thank you for taking the time to reach out and being part of the Xfinity family. That's definitely not the experience we want you to have. I'd also be frustrated if my i kept getting that tvapp-00331 error code. The truth is the Xfinity Stream App is still in Beta so the well-known bugs like this are still being tested and corrected. Eventually it will be fixed for all users over time. The good thing is that the Xfinity Stream App is a free feature with Xfinity Cable services so it's not something that anyone is paying for. 

Visitor

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1 Message

@XfinityAntoine​ 

this has been happening on mine for years!!! and your excuse is that it is free?!?! 
with all customers considering, that have to pay every month, you’d think it be fixed!! 

Official Employee

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33 Messages

@user_fd7fb9 I apologize that you took that as an excuse. It is not. Our developers for the app are addressing any issues that the app may have and some of these issues may take time. Can you tell me what type of device you are using when you get this error? This will help in determining if it is only certain devices that are having this issue.

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