5 Messages
Unable to cancel max subcription / premium channels
I've been having an issue the past couple of days where the website hasn't been working properly, making it impossible for me to cancel my MAX subscription. I'm logged into my Xfinity account, but anytime I try to click on any menu item — like "Change Plan," "Add/Remove Premium Channels," or any button that would let me manage my account — it automatically reroutes me to a page that says:
"Good news! Xfinity service is included at your address. We've partnered with your community to bring Xfinity service to your location."
The link it redirects me to is: https://www.xfinity.com/learn/landing/bulk-tenant.
All I want to do is cancel my MAX subscription, but every time I try, it sends me to that unrelated page. This issue has been happening all week, and I've been unable to cancel the subscription. I need to cancel it before it renews.
What do I need to do in order to be able to cancel it without constantly being rerouted to this other web page that has nothing to do with what I am looking for?
XfinityAldrik
Official Employee
•
2.1K Messages
10 days ago
Thank you for reaching out to us @user_8ygz1f! Based on the information you provided, it would appear some services on the account are paid for by a management firm or homeowner's association (HOA). Bulk/community accounts like this have specific billing codes unique to the agreements made by the management firm and a representative from our bulk sales team.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look! To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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