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user_fg3mj4
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Monday, June 29th, 2026 2:34 PM

Unactivated Subscription

I was recently given a new Xi6-A TV box to replace an old one that went bad.  I could find no instructions anywhere on how to use the box.  As a result I accidentally signed up for an Acorn TV subscription.  I do not need this as I already have a subscription with them.  I have not activated the subscription.  How can I delete it?

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11 days ago

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XfinityKassie

Official Employee

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2.6K Messages

12 days ago

 

user_fg3mj4 Hello there, and thank you for reaching out for assistance with your Acorn TV subscription through Xfinity Forums. You can navigate to your settings and remove the subscription from there. Here are the instructions. Please let me know if you run into any issues. 
 
  • Press the Xfinity button on your remote to open the main menu.
  • Select the gear icon to open Settings.
  • Scroll down and select Apps & Subscriptions.
  • Under the My Subscriptions or Active Subscriptions tab, locate Acorn TV.
  • Select Unsubscribe or Manage Subscription.
  • Confirm the cancellation when prompted

 

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user_fg3mj4

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2 Messages

That did not work, I think because I had not activated the app.  I finally was able to get somone at Xfinity on the phone (not easy) and they solved the problem by entering a new order for my serivce and removing the AcornTV subscription.

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11 days ago

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XfinityKassie

Official Employee

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2.6K Messages

 

user_fg3mj4 I'm sorry to hear the instructions I gave you didn't work. Thank you for the update. Good news is you were able to get it taken off. Are there any other concerns we can assist you with at this time? 

 

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11 days ago

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