U

Visitor

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2 Messages

Wednesday, June 4th, 2025 8:17 PM

Unnamed stream device deletion

How do I delete this from my streaming? It isn’t in my house so it’s not one of my devices.

Official Employee

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2.3K Messages

24 days ago

 

user_gutudy Thank you so much for reaching out for help with removing this unknown device from your streaming login. The best way to make sure an unknown device is not able to connect is to update your login passwords. If you have more than one Xfinity ID or user profile, I recommend updating the password for each of them to make sure unauthorized devices are not able to log in. If they are currently streaming, it may not update till the next time they go to use the app. 

 

Visitor

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2 Messages

19 days ago

Fantastic - I’ll try that.

Official Employee

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217 Messages

Just checking in user_gutudy :) Were you able to update your password successfully?

 

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