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user_645111
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18 Messages

Sunday, August 4th, 2024 7:28 PM

Volume issues with Xfinity app using Roku stick

It looks like the last response from Xfinity was 2 months ago. What's the status of this issue that has been going on 2 years. Today, the volume has been going really loud at least hourly. This is crazy!! We need this fixed!!

There were no volume issues when it was in BETA version. Go back to that code!

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1 month ago

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XfinityAirelle

Official Employee

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2.1K Messages

4 months ago

Hi there! We are sorry to hear that you are still having issues. We do not have any additional updates at this time. Have you made sure your Roku stick and the stream app were up-to-date on software? 

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user_645111

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@XfinityAirelle​ Thanks for getting back to me although you haven't given me any new information. Who at Xfinity knows what the status is on this problem? Is someone even working on it?

And yes, everything is up-to-date on my side. 

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4 months ago

XfinityMarcos

Official Employee

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1.9K Messages

 

user_645111, I love the Stream app and being able to use it on all my streaming devices, it really makes for a convenient experience. Although, I can see how this volume issue would be super annoying to deal with. I don't have a specific update to share with you, however; I'd love to work with you and see if we can try some remote troubleshooting steps. First, are you able to confirm if you're only seeing this issue on your Roku device? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_645111

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Yes, it's only on the Roku device and only with the Xfinity app, no other apps. I have already gong thru all the troubleshooting and have had technicians come out to no avail. It's not on my end, it's the Xfinity app. It worked just fine when the app was in BETA version.

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4 months ago

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XfinityJanelle

Official Employee

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1.3K Messages

We can provide the feedback that it was working correctly with the Beta version. The engineering teams do still have this on their radar and working on it. It is taking time to get it resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_645111

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18 Messages

It's been going on for about 2 years now. How long does it take???

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4 months ago

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