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user_sil0vz
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2 Messages

Friday, March 28th, 2025 5:37 PM

why isnt my xfinity app working on any of my devices, from iphone to laptop to roku??

was watching on both laptop and roku this morning and then bam, nothing shows up, it is like showing the horizontal dots but that's it. wifi in home working fine, so its not that. xfinity chat is unless btw

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Updated 

18 days ago

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XfinityJosephA

Official Employee

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1.7K Messages

25 days ago

user_sil0vz thanks for sharing this experience. Did you open the Xfinity app to see if there was a known issue with Xfinity Video service? This is the first thing I would check since the issue is happening on multiple devices and platforms. 

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user_sil0vz

2 Messages

did a live chat on 3/29 and it took over an hour but they did something on your end and it all works now, they never said why it occurred or how they were able to restore but it's great now

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20 days ago

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XfinityMarcos

Official Employee

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2.3K Messages

 

user_sil0vz, That's great news to hear, and I appreciate you coming back to our Forum to share that update. Did you have any other account or service questions I could help? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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DelseaDan-420

1 Message

24 days ago

How did you get the Xfinity app on a Roku?

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XfinityAirelle

Official Employee

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2.5K Messages

 

DelseaDan-420 

Great question! So technically, the Xfinity Stream app isn’t available as a standalone app on Roku the way it is on phones, tablets, or some smart TVs—but there is a way to use your Xfinity login to stream through the Roku using the Xfinity Stream Beta app (yep, it’s still in beta, but it works great for most folks!).

Here’s how you can get it set up:

  1. From your Roku home screen, go to Streaming Channels

  2. Choose Search Channels, then type in Xfinity Stream Beta

  3. Select it, then choose Add Channel

  4. Once it’s added, open the app and follow the on-screen instructions—it’ll prompt you to activate by visiting xfinity.com/authorize and entering the code on your screen

  5. Sign in with your Xfinity username and password, and you’re all set!

It gives you access to your channel lineup, On Demand, and cloud DVR (if you have it). Just keep in mind that your Roku device has to be on the same home network as your Xfinity service for full access.

Let me know if you need help getting it set up—we’re happy to walk you through it!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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