Xfinity app DVR playback video pausing issue.

For the last week, I have noticed several of my DVR movies are having playback issues. It first started when I noticed a 3 to 5 second pause in audio, during video playback, especially after the start of the playback or if I tried to fast forward past commercials. In the last four days, I’ve noticed that it will just not play, but about 20 seconds of a video, buffer then crash.
How can we fix this issue?

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XfinityJoe

Official Employee

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1.1K Messages

1 month ago

Good morning @user_651952 we would be happy to troubleshoot with you. When you access these recordings from the box, do you experience any playback issues?

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user_651952

Visitor

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2 Messages

No I do not. I travel a lot for work and notice only on the app. I have forced quit, reinstalled the app. Everything is up to date tried with and without LAN connectivity. And nothing fixed it.

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3 days ago

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XfinityJustinM

Official Employee

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361 Messages

@user_651952, have you noticed this only happening with older recordings? How have you most recent recordings behaved?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 hours ago

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Xfinity Stream App

user_651952

Xfinity app DVR playback video pausing issue.

XfinityJoe

user_651952

XfinityJustinM

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