Xfinity App is not streaming on ROKU device despite following all troubleshoot instructions.

Did you find a fix for this error?  I am getting the same issue.  The Xfinity app was working great for a couple years but the last month has been horrible.  I get the app to load but guide or none of the channels will stream.  I have reinstalled and updated the app with no luck.  I am trying to use it on a Roku TV and a Roku stick plugged into a different tv with the same results.  The app seems better on my iPad.

Hey @user_sfgiants5 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the stream app on the Roku. I would be more than happy to offer my assistance looking into this further for you. What is the error code you are seeing?

I don’t get any error codes. The app starts to load but never displays the channels. Eventually it says “something went wrong, pleas try again.”

Hi there, @user_sfgiants5 ! I'm very sorry for that error message your getting. Let's get your account pulled up so we can go into deeper troubleshooting with you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

@Ribstone51 - Thank you for leaving comments with your shared concerns! You're in a great place for help :) Our team is awesome to work with because we'll always do whatever we can to review and resolve issues quickly. If you are still experiencing problems or the issue returns, please consider creating your own post so that we can properly address your particular account/service. Thank you!