Xfinity App not allowing to fast forward

When a recording is still recording, the App crashes when I try to fast forward. The App works for recordings that are finished, but not while the recording is in progress. This issue has been going for a month. Any fixes?

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XfinityJon

Official Employee

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1.7K Messages

10 hours ago

Good evening user_xvznzq. I can understand where that would certainly be frustrating. Have you already deleted and uninstalled the app off of your device, and resinstalled it?

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user_xvznzq

Visitor

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4 Messages

Yes I tried that already.

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5 hours ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

user_xvznzq Is there any error code or error message that comes up when you notice that it's crashed? Also, is there any consistency with the channel you are recording, or is it just any recording, and you try to fast-forward during?

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10 minutes ago

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Xfinity Stream App

user_xvznzq

Xfinity App not allowing to fast forward

XfinityJon

user_xvznzq

XfinityBenjaminM

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