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user_895e09
1st Topic

Visitor

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6 Messages

Sunday, November 20th, 2022 9:10 PM

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Xfinity app not showing recordings!!!

I've called multiple times about two issues and neither one get solved.

Issue 1: pixelation. The local stations pixelate making it difficult to make out anything ONLY ON LOCAL CHANNELS ON SUNDAYS WHEN I TRY AND WATCH FOOTBALL! The rest of the week it's fine. Checked all cords, cables, switched boxes, had a tech visit. I even bought a digital antannae to get digital broadcasts, which is ALSO pixelated, which tells me it's the local stations, so I asked if there is anything they can do, since I am paying for "quality" product! 🤷🏻‍♂️

Second: I can record on my DVR and watch it on my TV, but if I use my streaming all on my Samsung S22+, I cannot see any of the shows I have recorded! I called last Thursday and did a bunch of diagnostic tasks only to be told I would be contacted within 48 hours. Its Sunday. I called again. Again, I have to wait. Xfinity used to be the best. What am I paying for?!??

Question

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2 years ago

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CCKyla

Problem Solver

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411 Messages

2 years ago

Hello! In regards to the quality of the local channels, it sounds like it's an issue with how those channels are being broadcast. I'm truly apologetic, as I know it can be frustrating. 

 

In regards to the issue with your app showing recordings, I'd like to get some troubleshooting started. Can you please use a desktop browser, clear the cache and cookies, and then login to xfinity.com/stream and see if you're able to view your recordings?

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user_895e09

Visitor

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6 Messages

@XfinityKyla​ no, the problem persists. On phone now but they are going through the same "diagnostics"

2 years ago

0

user_895e09

Visitor

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6 Messages

@XfinityKyla​ the tech told me to wait 30 minutes and they would call back. Been 45 and like last time, they wont.

2 years ago

0

CCAaron1

Problem Solver

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954 Messages

Hello @user_895e09. I am sad to hear you are still having issues, and we would like to take a look to see about getting this resolved. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 

I no longer work for Comcast.

2 years ago

0

dbgeddes

Visitor

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2 Messages

2 years ago

having same problem with dvr recordings not showing. Any resolution to this?

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user_895e09

Visitor

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6 Messages

@dbgeddes​ nope. Trying again but not holding my breath

2 years ago

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