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user_11wi0k
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Friday, June 20th, 2025 3:04 AM

Xfinity app on Amazon firestick, channels CNN & Fox news don't play

issue started this afternoon (6/19/25) has been working w/o issue all along before this afternoon. running Xfinity app on a Amazon fire stick not on my home network.

All other channels I tried that are labeled "TV GO" channels work. CNN displays commercial break in progress, CNN will resume momentarily. Fox news displays a black screen.

no error messages from either channel. Amazon firestick is up to date, I deleted Xfinity app and reinstalled no help. I have a second Amazon fire stick on another TV and have the same issue. I logged into Xfinity website on my computer and tried to watch live tv (channels CNN & Fox News) and have the same issue. I tried the Xfinity stream app on my iPhone 14 Pro, IOS 18.5 and selected "Live TV" and was able to watch Fox News (841) w/o any issues. I was not able to watch CNN (842) having the same issue as using our fire stick. My iPhone is connected to wifi, the same wifi the firestick is configured to use. PLEASE HELP!

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9 days ago

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8

user_phw27a

Visitor

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1 Message

11 days ago

I have the same issue any new information?

3

user_7o5jq1

Visitor

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1 Message

Experiencing same issue with CNN and Fox News. Other “TV GO” channels are working as normal. 

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11 days ago

0

XfinityChristy

Official Employee

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2.1K Messages

 

user_phw27a Good morning, are you still having an issue? If so, what troubleshooting steps have you already taken? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

0

XfinityBillie

Official Employee

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3.4K Messages

 

user_7o5jq1 We appreciate your time in reaching out to us here on our Xfinity Forums. Are you still experiencing this issue with the Stream app? Also, can you confirm what device you are using with the Stream app when you run into this issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

0

Bardar

Visitor

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1 Message

11 days ago

Same issue here! App on iphone snd mac laptop.

Any new information?

1

XfinityArmand

Official Employee

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2.2K Messages

Hi there @Bardar!  Thanks so much for taking the time to reach out to Xfinity Support!  We are so glad to hear from you and want to assist in any way that we can with making sure you are having the best experience with your service.  Have you been able to complete any necessary system updates on the device you are accessing the app with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_sxq0gx

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2 Messages

11 days ago

Same here. Started yesterday (6/19/2025) afternoon. still not working

0

user_h68c5m

Visitor

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1 Message

11 days ago

Same issue on pc, phone, and bedroom fire tv.

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0

XfinityJosephA

Official Employee

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1.8K Messages

user_h68c5m are you missing those same channels if you use other devices? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

0

user_97fd2c

Visitor

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2 Messages

11 days ago

Same here - still not working on TVGO channels.

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0

XfinityBrianH

Official Employee

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1.4K Messages

 

user_97fd2c Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_o2omj6

Visitor

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1 Message

11 days ago

Same with me, only CNN and Fox News…on Xfinity streaming..still not working

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0

XfinityPeterH

Official Employee

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2K Messages

user_o2omj6 We appreciate your time in reaching out to us here on our Xfinity Forums. Are you still experiencing this issue with the Stream app?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

0

user_11wi0k

Visitor

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2 Messages

10 days ago

I am now able to stream/watch CNN & Fox news. 

2

0

mstaab2

Contributor

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15 Messages

Same here..

Using Stream on the Windstream network. For 3 weeks watched the FOX News Channel on both an Android Samsung phone and a Samsung A8 tablet, without issue. Yesterday on both devices JUST that Channel is black , all other channels OK.

Uninstalled Stream . Restarted router. Restarted phone. Reinstalled Stream.  Same problem...

Mstaab

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10 days ago

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XfinityBenny

Official Employee

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868 Messages

@user_11wi0k Thanks for posting and working with the community. Is everything working as it should now? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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mstaab2

Contributor

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15 Messages

10 days ago

Mine just started working.  June 20. 4pm

FM.....FRIGGIN MAGIC!!!!

Using Stream on the Windstream network. For 3 weeks watched the FOX News Channel on both an Android Samsung phone and a Samsung A8 tablet, without issue. Yesterday on both devices JUST that Channel is black , all other channels OK.

Uninstalled Stream . Restarted router. Restarted phone. Reinstalled Stream.  Same problem...

(edited)

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