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bpajax
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4 Messages

Friday, January 6th, 2023 4:02 AM

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Xfinity Remote App no longer showing my recordings

I recently had to swap out my X1 DVR box for a new one due to a "no signal" issue. That problem is solved, but now my Xfinity TV Remote App is no longer showing my recordings. I can see my "scheduled recordings" but "my recordings" says "there are no recordings to watch". I removed the app from my iphone and re-installed it and restarted my iphone but still having the problem. Any ideas on how i fix this?

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2 years ago

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Andyr1

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7.9K Messages

2 years ago

The Xfinity Remote app only shows recordings on a local true DVR. If your new cable box is not a true DVR, it is relying on cloud recording. Those only show up on the Xfinity Stream app.

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bpajax

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@andyross​ thank you. I guess my new one isn’t a true dvr.  

2 years ago

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CCDaniel

Problem Solver

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606 Messages

 

@bpajax I would be happy to look into your equipment to see what you do have with you. Can you send us a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I no longer work for Comcast.

2 years ago

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