Xfinity Stream App Issues

When casting from the app (LG won't allow your resident app without agreeing to their third party datamining partner Alfonso, so I'm using the Chromecast protocol from the Android app), it stutters, has poor resolution, and uses a substandard audio codec. It's like watching TV in 2005. My other streaming apps have 4K HDR with Dolby Atmos. This shouldn't be the case in 2026.

Also, the commercials repeat, play the preceding 20 seconds of the show, and then loops. I have to watch them on my tablet or it won't continue the VOD show (The Ark season 3 episode 1). I then have to recast after the commercials end to continue the show on my TV. This is on an LG C5 OLED.

I've tried this from two different devices.

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XfinityLinda

Official Employee

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2.7K Messages

11 days ago

Thanks for meeting us here in our community, @BdS76. I can definitely understand your frustration, especially when other streaming services on the same TV are delivering 4K HDR and Dolby Atmos without any issues.

Since you've tested from multiple devices and are seeing the same behavior, it doesn't sound like an issue with a single phone or tablet. The casting quality concerns, along with the repeated ad loops and playback getting stuck during commercials on The Ark Season 3, Episode 1, aren't the experience we'd expect.

I'd like to gather a few details and report this for further review. Have you noticed the same looping commercial behavior with other On Demand programs, or is it only occurring with The Ark? That will help determine whether we're looking at a content-specific issue or something broader with playback.

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BdS76

Regular Visitor

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5 Messages

I utilize better streaming apps like Paramount+, HBO, Peacock, Disney, etc. for other shows. I would use the SyFy app itself, but it doesn't have a cast option. For now, The Ark is the only show I'm watching On Demand via the Xfinity Stream app.

Watching Season 3 Episode 3, the same is happening. It cannot get past a Fandango commercial. It loops non-stop like the preceding episodes. The ad plays and when it says "get tickets now", it pauses like it is buffering, and then goes back to the same point of the show. The more times you let it play, the more times the same ad repeats before going back to the show at a point you already watched. The "Your video will resume" countdown keeps jumping around as well.

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2 days ago

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BdS76

Regular Visitor

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5 Messages

I tried casting to an older Chromecast device, rather than casting to the Xfinity app resident to the LG C4 OLED. That older Chromecast does not loop. Using the tablet or phone to control the LG app does. However, the framerate is rather poor and the content stutters on Chromecast as well. It's like watching something in the early 2000s.

A month or two ago, LG added intrusive adware EULA to their multiple agreements, which I won't accept. It sends data to a third party with voice and screen capture data. Without accepting this, all other streaming apps still work as before, however, it seems to cripple yours. It won't allow me to launch the Xfinity app to control it, but you can bypass it in a way by selecting casting to the TV from my tablet, which boots the app without access to the typical menu with the remote.

Either the Xfinity for smart TVs needs a patch, or Comcast needs to contact LG about how they are intentionally crippling access to your app.

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2 days ago

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