Xfinity Stream app not working on iPad

Hi.

when my Xfinity Stream app opens on my iPad, it shows the titles of live shows.  However when I click on one, it tries to load (I see the parade of dots as though it is loading) but it never actually connects to the show.  I can watch shows on other apps (DisneyPlus, NBC Sports app, ESPN) so I know the device is connected and the internet is working.  I can also see the list of shows recorded on my DVR but cannot watch them (same issue as above).

Please help address this issue as it is super frustrating to not be able to watch shows on my iPad.