Xfinity Stream app on iPad OS 26.3.1.(a) will not delete watched shows

When I selected yes to delete the show it says it has been deleted, but in the recorded lists the show is still there and displays a random number of minutes left to be watched.

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XfinityJorge

Official Employee

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2.9K Posts

8 days ago

user_td90a Hi there! Thanks for using our Forums and for taking the time out of your day to write us. I see that you are having issues with our Xfinity Stream app, and we are here to work on this together. Have you attempted to uninstall the app and redownload it to see if this issue still occurs with the deleted shows?

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user_td90a

New Poster

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7 Posts

I did uninstall the app and redownloaded it and I still have the problem. I have also upgraded my iOS to 26.4 and still have the issue. The only places I can delete the shows are from a PC logged into xfinity stream or on my DVR box.

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7 days ago

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XfinityRaf

Official Employee

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1.3K Posts

Thanks for confirming those steps were taken. Do you have another device running iOS that you can test deleting a show?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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user_td90a

New Poster

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7 Posts

No I do not have another iOS device.

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7 days ago

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user_td90a

New Poster

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7 Posts

No I do not have another iOS device to test with.

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7 days ago

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XfinityCarolyn

Official Employee

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136 Posts

@user_td90a Thanks for reaching out to us regarding deleting movies from your Xfinity Stream App. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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user_9x6s5b

Visitor

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2 Posts

2 days ago

Unable to delete shows that I have watched in the stream app. Have deleted the app and downloaded again and still can’t delete the shows. Has been happen in since last Friday.

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user_td90a

New Poster

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7 Posts

I am glad to see I am not the only one with this issue. I contacted Apple and they believe it could be an issue with the Xfinity App that may need to be changed. Apple also stated that both companies may need to work together on this issue.

If anyone else is having this issue please add a post here and with Apple.

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5 hours ago

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user_9x6s5b

Visitor

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2 Posts

Went to Xfinity store and a real person! He said to go to Library and then recordings and then press on picture of the show and hold and delete comes up and click. Worked with some but not all.

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2 hours ago

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