Xfinity Stream App says I am not on Home Wifi. I AM home.

This has worked for years. Stopped working this morning. I have uninstalled the app, rebooted it, reinstalled app. Still does not work work. How do I resolve?

Responses

darcsyde

Contributor

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65 Messages

4 months ago

You need to call Xfinity to have them send updated data to your modem then have them reboot the modem. Just doing the reboot on your own modem won't fix it.

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yogagal53

Visitor

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3 Messages

Having the same issue. What to do

on hold for endless wait

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4 months ago

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zetes97

New Poster

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7 Messages

I spent hours with Xfinity Support team to do just want you suggest and it did absolutely nothing.

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4 months ago

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XfinityGabby

Official Employee

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1.5K Messages

4 months ago

Hello, @user_0ja2aa. Thanks for reaching our Forums regarding the Xfinity Stream App. Are you experiencing this issue on multiple devices or just a single device? Have you attempted to forget the network and reconnect to your home network once again?

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user_htayla

1 Message

4 months ago

I had the exact same problem this weekend. On Friday, one TV with the Xfinity Stream App told me I was not on my home wifi network. By Monday, I had all 3 TVs with the Streaming App all telling me I was not on my home network. One of the TVs kept telling me to log into my account with an authorization code and that was also not working. I called Comcast on Tuesday and refused to stay on hold for 45 minutes and gave them a call back number instead. On Wednesday an agent finally spoke with me and she told me that my modem was too old and I had to swap it out. Interestingly, the same day all 3 TVs were using the Xfinity Stream App without issue.

I am not sure what to think. I don't believe it's the modem, but maybe swapping it out will help?

I would love to know if this was a problem across the area this weekend, or are these issues on this page unrelated?

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zetes97

New Poster

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7 Messages

Try removing the app and reinstalling it. For a period of time on Monday, the app was not available in Roku Streaming Store. After it came back , I was able to login and stream on Roku

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4 months ago

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_htayla. Thanks for reaching our team on Forums, that can certainly be frustrating. I see you mentioned that the issue seemed to have resolved itself on Wednesday are you still experiencing this issue and are there any troubleshooting steps you've taken?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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