Xfinity stream app won’t sync with DVR

I am unable to delete recordings using the Stream app, hence the TV DVR shows the correct number of recordings while the app shows many more. Any suggestions? I have tried syncing, reinstalling the app, and rebooting the DVR box.

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XfinityDilary

Official Employee

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2.9K Messages

20 days ago

Thanks for posting on our Community Forums, user_ksa3r0. I'm sorry to hear about the recordings not deleting on the app. I'd like to help troubleshoot. What happens when you try to delete the recordings? Are you getting an error message? Is this happening with all of your devices?

You can also check our "Delete DVR recordings using the Xfinity Stream app" article for more information.

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user_ksa3r0

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5 Messages

No error messages; yes it happens with all devices.

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20 days ago

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XfinityThomasB

Official Employee

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2.4K Messages

user_ksa3r0 Can you attempt to delete and reinstall the app? Rest assured, we will make sure to help get this sorted out. Appreciate you getting us in the loop on the issue.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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20 days ago

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user_ksa3r0

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5 Messages

Yes, I’ve deleted and reinstalled the app, but that did not fix the problem. I also rebooted the DVR/cable box, but that also failed.

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19 days ago

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XfinityDilary

Official Employee

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2.9K Messages

Thanks for trying that, user_ksa3r0. Let's take a deeper look here. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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19 days ago

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user_ksa3r0

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5 Messages

There is no Direct Messaging icon when I sign in to my account. Now what?

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18 days ago

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