xfinity stream beta will not authorize on my Roku TV

@user_d2a3f1 I had a technician at Xfinity tell me this is a known issue that they've been working on for a week. It's something that is not affecting all Roku devices. Anyway, she couldn't give me an estimate on when it would be fixed, but she did say they're working on it. Because I had done a factory reset on my tv, she said she was adding my support ticket to the accounts affected by this known issue. 

Thanks for the update. I guess I’ll wait and see if they can fix the bug. 

Same problem here. It tells me to go to xfinity.com/activate from a desk top or mobile device. But it comes up page not found.

Same thing, comes up as a 404 page when I go to xfinity.com/activate

Sometimes it comes up. I successfully sign in, and it starts to authorize, the boots me out and takes me to the sign-in screen on the roku xfinity app

@user_a48dc2 this did not work for me 

@gwaug I don't know if they fixed it or what, but just tried your solution and I have the channel back now. Thanks

@gwaug I have same issue on roku streams 3800x model.  Try to authorize and it just takes me back to authorize screen again..very frustrating 

@user_bc1262 If you get it resolved can you please post how you got it fixed?  Thanks

Hey there, @user_bc1262. Have you tried any troubleshooting yet on your end? Uninstall/reinstall the app can help.

@XfinityKorie

Please read all of the detailed problem descriptions and fix attempts submitted on this thread. Simple app uninstalls, factory resets etc. do not work! The problem is in your network or your login servers. Someone at Comcast should at least be able to acknowledge and explain the problem, if not provide an estimated fix date.

I think it is safe to say we have all tried the "potential fixes" here - this is clearly and authentication issue on xfinity side where it goes to authorize and has old cache stuck or user name and continues to put everyone in a Authorize loop.   This is completely unfair that this has not gone up to Level II or III at this point where a simple test can be done with anyone of the users here.   

@user_b9d958

Instead of responding to this ongoing issue with relevant information as to the nature of the problem and work/progress on a possible fix, multiple Xfinity customer service reps continue to offer simple, failed suggestions (such as uninstall/re-install the app) that have already been tried-- and which has been made quite clear to any rep who has taken the time to actually read the problem description on these boards.

This is not some isolated glitch with a single customer's equipment. Dozens of people on this board have complained about this problem over the past week, which means that hundreds or thousands of customers are being affected by this Roku login outage. As such Xfinity should be able to provide detailed status on this problem and its progress towards a fix. Beyond that, I can only recommend that impacted customers continue to request refunds for any days/weeks of lost service. Maybe only this will attract Comcast's attention, although I'm not even sure of that.

I’m now having problem since yesterday tried all fixes called Comcast they said it’s a roku problem I call bs

@user_3af2d8

Do not accept any explanation/excuse that this is a Roku problem-- other more informed and/or concerned Comcast service reps have acknowledged that this is a known outage in the Xfinity network. Request refunds for any days/weeks of lost service. 

@user_3af2d8 i’m having the same problem now and have been for two weeks did you ever get this fixed or anyone find a workaround for this that doesn’t involve logging in with somebody else’s username and password?

Same problem here.  Suggested solutions do not work.  It seems that Comcast would rather rent you a box, than allow access through a streaming device.

@user_bee59c

Likewise I had one informed/honest Xfinity support rep acknowledge that this is a known problem in their network that has been ongoing for over a week. I just don't understand the lack of transparency and dissemination of information across the support system and to the customer. If I can track down information on the problem on these boards-- which is not my job-- a dedicated support person should be able to do the same, both on the boards and especially in their trouble-tracking system.

This is how I got mine back.

1st. Make sure you are on the same Xfinity connection. Roku and computer.

Open your browser and go to Xfinity dot com,  click on the TV icon on the top bar. (Xfinity Stream) Now you should be on the Xfinity Stream page. Leave it open.

2nd. Open your Xfinity Steam Beta App on your Roku and try signing in and following instructions for code etc. Do this on another tab in your browser. 

I hope it works for you.

Great Suggestion--But it didn't work for me....

xfinity FIX THIS ISSUE!!

Thank you for your reply, @Davidjoeb. We are still working on a solution for this issue. Once we have the solution, we will make sure to provide it to our customers so that it gets resolved. We do have our engineers working on this issue. We truly appreciate your patience. 

Seriously how hard can this be to fix - it has been at least 10 days now - I would think for us Roku users not be able to use the App that Comcast supplies for us to watch local channels we should be getting a discount on our bills - several xfinity techs have chimed in on this thread so it should be logged in the system as high if not critical issue since it is happening to multiple folks.

Where is the urgency in finding a resolution in this issue.   

@user_37ce61

Status from Comcast as of yesterday: "Known problem, engineers still working on it" (this is at least Day 10 with this problem). Request a refund for any days/weeks of lost service. 

I’ve just tried again tonight to login. No luck still. 

Hey @user_d2a3f1! I haven't come across any known issue that is related to what you are going through. Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I have a smart TVs. I am not using roku 

I have two TVs. The older one has roku. It is working with Xfinity. My smart TVs is not working with Xfinity. 

Greetings, @user_2131bb! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your streaming app, but you have definitely come to the right place for assistance.

You mentioned one of your smart TVs (the one having issues) is not a RoKu. I'm assuming it still has the Xfinity Stream app loaded on it, correct? Are you getting the same "Could not authorize" error, or is it doing something different?

Hello, @user_bee59c. We appreciate this thread that you created and are extremely sorry that none of us replied to your message. That should not have happened and we thank you for bringing that to our attention. I am still seeing this issue is being worked on by our Engineers. I do not see a fix at this time but we are actively working to get this resolved. 

I am having the same issue. Could you please provide an update. We pay an insane amount for xfinity at two different houses and now we are down a tv because the beta app won’t work. Any help is appreciated. Login with number code for phone and get kicked back to the login screen over and over again. Have literally tried everything! 

@XfinityRay It has been 17 days since you responded to me (OP), and this issue still isn't resolved.  When will this be fixed?????? 

@XfinityRay any workaround yet? Have you guys got another ETA what’s the deal

@user_22fc47 Good afternoon! Thank you for reaching out to our Communities Forums Teams! I'm sorry to hear you are running into some issues with your Xfinity Beta App. I would be happy to take a closer look and get you in the right direction for getting the issue resolved. Can you please Direct Message your name, the service address, and the User ID you are using? 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thank you for the feedback and sorry to hear this is not working for you still.

If you could please send me a [Modmail message](https://comca.st/3F8f1s9) with your full name and full address. I'd be more than happy to look into this for you.

Forums instructions for sending

Could you please send our team a direct message with your full name and full address?

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am also having this problem.  It started a few days ago.  I have 2 Roku devices.  One worked for a couple days after the first stopped.  Neither work now.  I get stuck in the login loop.  Is there is fix yet?  

Hello, @user_a5e0c4. Thank you for letting us know you're also experiencing this issue with your Roku devices. We are working on a resolution and we very much apricate your patience during this time. In the meantime can you try this work around to see if it helps? 

Rename your casting device on it's supported app so that it is listed first. For example, try putting "AA" in front of the device name in the set up page on the device you want to stream on. Then, see if it's recognized and if you're able to stream. 

@XfinityThomasA The device I want to stream on is a ROKU TV.  It is not a casting device, so I'm not sure what you are telling us to do.  There is not a separate casting device.  

Hi, @user_bee59c. I apologize for the Xfinity Stream App issues you are having on your Roku device. This is definitely a unique case because our app does work on most Roku devices, however, there are some people that have issues also, as you mentioned. I do not see on my end that there is a known issue with Roku devices, but if something has not been reported yet, our engineers will fix it on our end. Furthermore, you may need to use a different Roku device. I am sorry for this inconvenience. 

Hey there, @user_1e0ebc. Thank you for your comment on this post. While we do know it is an issue that has affected multiple customers, and we are still working on the issue, we are still opening tickets and troubleshooting as the issue may be different for each customer. Please send us a direct message by clicking on the chat icon on the top right corner of the page.