12 Messages

Saturday, November 22nd, 2025 4:35 AM

Xfinity Stream does not pause

I use Xfinity Stream on an LG C3 that was running WebOS 24, recently upgraded to 25 with this same problem. When watching a recorded show and wishing to pause pressing the pause button (select/ok button in the middle) will cause a slow fast forward that I don't notice since it advances forward so slowly, resulting in the program skipping ahead while I'm away. Rarely does it actually pause, but sometimes it does, adding to the confusion. Also, sometimes it will do something else: pressing the pause, and then fast forward causes the program to jump back to the end of the last commercial and repeat the just viewed content of the show. My only recourse is to go into high speed fast forward until I get beyond the commercial I had just tried to skip and continue playback. This action trying to continue playback, however, has caused an Unable to Play content error. This bug has been present for possibly a month or so now, perhaps longer. WebOS 24 had it, and continues with WebOS25 recently installed. I should emphasize that this bug is only present with programs where commercial skip is available. Hope you can fix it.

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Official Employee

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2.3K Messages

20 days ago

Thank you for reaching out to us @user_f66961! We really appreciate all the details you’ve provided! Just to clarify, does this happens will all recorded programming? Does it just impact recordings or does On Demand content have this issue too?

12 Messages

This occurs with recorded shows that have commercial skip indicated (where you fast forward either slow, med, fast and the program will automatically resume after the commercials). If the recorded show does not have commercial skip indicated then, of course, there is no automatic commercial skip and no ability or problem with it jumping back to the beginning of the last section of the program just watched after the last set of commercials. Likewise there is no commercial skip for On Demand content. The problem is with the commercial skip function.

Official Employee

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2.3K Messages

I appreciate you for clarifying that @user_f66961! Does the slowly forwarding while pressing pause happen on recording and On Demand content?

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12 Messages

Here's what happens when playing back recorded content that has commercial skip capability: In every recording at some point, but not all the time, when you press the pause select button instead of pausing the slow fast-forward begins. So when you come back it has advanced quite a ways in the recording instead of pausing. This is the biggest problem.  The secondary problem is that sometimes, but not at first, when you press the fast-forward button to automatically skip the commercial, it will jump back to the first of the part you just watched right after the last commercial. Sometimes it will not let you fast-forward to where you want to continue playing the recording after the next commercial. This seems to me to be two problems. 1). The pause sometimes actually just is slow fast-forwarding.  2). Commercial skip, when available (and you can see all the commercial areas of the recording in yellow while the show parts are in blue) later in the playback does not function correctly. When you press fast-forward it jumps back to what you just previously watched. Often if you try to fast-forward at this point you can get to the next blue part of the program you haven't seen, but sometimes it just ends the playback and you have to start the Watch all over from the beginning of the show.  These are two serious bugs. Nothing to do with On Demand. Just Xfinity Stream program playback of a show you have recorded.

Official Employee

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479 Messages

 

user_f66961 Let's dig further into this issue for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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