Xfinity stream goes to a commercial break and never comes back

This just started happening today. In the past, I have had problems with the volume being muted or the picture being frozen upon return from a commercial, but this is the first time that it never returns at all. I know that the programming is working because I can see it on my Regular television. I’m running on the latest iPad with the latest iOS. Used to work fine just started today.

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user_stdwzw

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2 Messages

1 month ago

I should add that the channel I watch is Fox News.

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XfinityMatthew

Official Employee

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719 Messages

Hello @user_stdwzw, Thanks for reaching out on Xfinity Forums. I appreciate you confirming the device and that it up to date? Have you uninstalled the app and reinstalled it at all? Are you receiving any error codes? Is this the only channel you've noticed it doing this on?

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1 month ago

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user_efwfx3

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1 Message

2 days ago

Same thing happening to me. Fix this please!

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XfinityJamesC

Official Employee

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2.4K Messages

Greetings, @user_efwfx3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have definitely come to the right place for assistance.

Can you tell me a little more about what's happening with your app? The original post mentioned it was going to commercial and not coming back. Is it going to a commercial break and just freezing on a blank screen, or is it playing an endless loop of commercials without ever returning to the show? Is this happening on DVR Recordings, OnDemand content, or both? Is it happening with every program on every channel, or is it isolated to a single network? Any details you can share will help narrow down where this might be coming from. Thank you in advance!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 hours ago

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Xfinity Stream App

user_stdwzw

Xfinity stream goes to a commercial break and never comes back

user_stdwzw

XfinityMatthew

user_efwfx3

XfinityJamesC

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