M

Visitor

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5 Messages

Friday, February 7th, 2025 7:52 PM

Xfinity Stream is only fully functional on home networks that use Xfinity Internet

I'm probably the millionth person to discover that Xfinity Stream won't deliver programs currently being recorded by an Xfinity DVR to streaming boxes (Apple TV, Amazon Fire Stick et al.) when the streaming box is not connected to Xfinity Wi-Fi. Those of us with customized Wi-Fi networks using mainstream Wi-Fi routers or semi-professional gear such as Unifi and Omada are out of luck; Xfinity judges us to be "outside the home" and therefore in violation of its license agreements with content producers. After our shows finish recording we can access them just fine from the Stream app running on mainstream streaming boxes. 

Every time somebody reports this problem to support, we get a runaround about rebooting modems we don't have and deleting and reinstalling the app. There's some mumble about registering home network devices, but nobody knows how to do that or if it will even work. 

So my question is why Xfinity doesn't make it clear to its cable TV subscribers that Xfinity Stream only works for Xfinity Internet subscribers. This would save customers thousands of hours of pointless attempts at fixing a problem that exists by design. Apparently Xfinity Stream exists to create demand for Xfinity Internet. That's fine, but why don't you tell us that in advance? 

If I'm wrong about this and the mysterious registration process will fix the problem, kindly tell me how to use said process. While you're at it, what on Earth is the rationale for requiring Wi-Fi access when Ethernet access is much better proof of location than Wi-Fi will ever be? My Apple TV boxes are wired, and my Amazon Fire Sticks are Wi-Fi connected. Both should be treated the same, and real Wi-Fi networks should be treated the same as the consumer-grade Xfi. 

Accepted Solution

Visitor

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3 Messages

7 days ago

You are generally correct, but that is NOT how they advertise the service. This is a current quote from their website. (2/14/2025)  "Watch TV series and top rated movies live and on demand with Xfinity Stream. Stream your favorite shows and movies anytime, anywhere!".        So, to anyone that can read, "anytime & anywhere" should mean NOT blocked. I understand what you say about " violation of its license agreements with content producers", but that is just a made up excuse (by Comcast, not you). I know for a fact that they are blocking shows that HAVE NO ISSUES WITH A LICENSE AGREEMENT.  I have no idea why. Comcast is so bad at technology, that it could just be that they do not know how to set up the service. Or, the more obvious conclusion is that they are misrepresenting their service. But, for the life of me, I cannot figure out why they would want to block some of the shows that they block when you are away from home.  Just add this to one more infuriating customer service failure for Comcast. I wish I have other options, but in my area I do not

Official Employee

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1.5K Messages

12 days ago

Hello @MtnBubba, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Please check out these documents below for more help:

What's the Xfinity Stream app and Eligibility requirements?
Get started with the Xfinity Stream app
Xfinity Stream app on Xfinity TV partner devices
Xfinity Stream app minimum system requirements

Please read through these documents for more information. 

Visitor

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3 Messages

It would have been far more helpful if you answered our SPECIFIC questions, instead of producing several links with many pages of information. INMHO this is an obvious tactic to obfuscate the answer. Our issue was VERY clear. I did read thru most of the links and the closest answer I got was this sentence.... 

"Although more than 250 live TV Go channels and tens of thousands of Xfinity On Demand movies and shows are available outside of the home, certain content isn't available" . HOW ABOUT TELLING US WHAT "certain content " is???      Everything I read was really just a misleading marketing brochure, with NO clear mention of the fact that significant channels and features are BLOCKED when trying to view outside of your home network.   Saying "certain content isn't available"  on one web page, when another web page says "Stream your favorite shows and movies anytime, anywhere!", may make some lawyer feel that that give you "plausible deniability", but it is HORRIBLE customer service and treats your customers like "marks" that you are scamming. How about some transparent honesty about what I am really buying for my thousands of dollars a year in Xfinity services?     I would also like to repeat that some of the content that is blocked cannot possibly be because of some license agreement or regional broadcast agreement, because if I had a home in the location that I was at (when I tried to watch remote from my actual home), I could watch it. Same content, same location, same comcast agreement, but I cannot watch..........  How about a real answer?

Official Employee

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1.9K Messages

 

joeR7 We appreciate your feedback. While we’d like to make all content available to you through network streaming apps and websites, we may only do so when we have an agreement with the networks. Whenever we renew our programming agreements with TV networks, we explore the possibility of increasing accessibility through network streaming apps and websites and On Demand content outside of your home Wi-Fi. Hopefully, in the future, we will be able to provide the additional content you were looking for. Is there a particular network or show you're not able to access outside your household? We welcome any feedback that can help improve our customer's experience and will gladly pass your feedback along. 

 

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1 Message

7 days ago

This is clearly new and Xfinity’s way to move like Netflix because I was able to watch without being on a home network and now I’m not! 

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