Xfinity Stream keeps saying not on home network

It’s all working now! Must have been an Xfinity issue. 

@MatJV Thanks for letting us know that everything is resolved with your Xfinity Stream app and the error message is gone.  Just to confirm after you completed the troubleshooting steps you mentioned above it resolved itself is that correct? 

Mine has been doing this for about a week.  I have always streamed Xfinity from my laptop in my home, thus home wifi.  How do I resolve this?  

You've reached the right place for help, lh30! Is your laptop the only device impacted? Are you connected using a VPN?

@XfinityThomasA​ Thank you for your response.  It was the VPN, which I turned on in my McAfee settings a couple of weeks ago.  What threw me was that even though I temporarily turned off the VPN I still couldn't access live streaming from my laptop.  The darn VPN was so annoying because I had to keep shutting it off to access many of my favorite websites that I finally went in to my settings and permanently shut it off last night.  Everything works now.  Thank you.

Hello @user_eu08li, thank you for taking the time to reach out on social media.  I understand your concern with the error, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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• Press Enter to send your message

@user_ab3a46​ I'm watching this carefully.  I have an Orbi mesh network too, and my Xfinity Stream on my AppleTV says I need to be on Xfinity wifi, but my iPhone works fine.  I have another thread waiting for detailed info on whether it should work on AppleTV.  I'm "glad" (not the right word) to hear that you have the same setup and experience random weirdness too.  

This feels like another flaky Xfinity product that should work better and have better error messaging.  I hope there're some quick replies and fixes.

@rotorglow​ Yes, Xfinity software is very flakey, often puts you in circles, logging in over and over. Click on something, get an error. Almost humorous, trying support and getting a "we are having technical difficulty..." Ridiculous, actually.

Nonetheless, back to this issue. Note that I do no use AppleTV. I get this problem with just a browser (Safari) connecting to Xfinity stream on the web.

I have discovered that if I exit Safari, disable a couple settings for my Wifi - turn OFF "Private WiFi address", and disable "Limit IP address tracking" - and then restart Safari, I am able to watch live TV at home.  I can then go back in and enable those items, and keep the connection. Unclear for how long, or if I try another channel, that might kill it and need to redo everything.

These are settings on my laptop, which is running latest MacOS Sequoia 15.1.1 whereas my desktop is old and running Big Sur 11.7.10. These settings are not available in the older software, but are part of increased Privacy in the newer.

The problem still resides with Xfinity/Comcast to address and fix. Along with countless other bugs (features?) in their software.

Thanks for the info.  I have Private WIFi Address and Limit IP Address tracking both ON on my MacBook Pro running Sequoia 15.2, and Xfinity Stream works fine in Safari.  But I appreciate the reminder that lots of things won't work with those new settings (and the AppleTV I'm having all of the trouble with doesn't have any options for turning those security settings on, even in the latest version of tvOS).

Not at the moment. Can watch live tv on the laptop. Perhaps the configuration changes I made cleared something stuck, or caused a different IP address to appear to Xfinity, which was allowed. I have reconfigured as before. While this may be working now, I fully expect it to crop up again, perhaps after resets, or maybe when actually not at home and then return.

There also may be some interaction with NFL and NBA contracts, which require only viewing from home WiFi. Something gets confused somewhere.