Xfinity Stream keeps saying not on home network

It’s all working now! Must have been an Xfinity issue. 

@MatJV Thanks for letting us know that everything is resolved with your Xfinity Stream app and the error message is gone.  Just to confirm after you completed the troubleshooting steps you mentioned above it resolved itself is that correct? 

Mine has been doing this for about a week.  I have always streamed Xfinity from my laptop in my home, thus home wifi.  How do I resolve this?  

You've reached the right place for help, lh30! Is your laptop the only device impacted? Are you connected using a VPN?

@XfinityThomasA​ Thank you for your response.  It was the VPN, which I turned on in my McAfee settings a couple of weeks ago.  What threw me was that even though I temporarily turned off the VPN I still couldn't access live streaming from my laptop.  The darn VPN was so annoying because I had to keep shutting it off to access many of my favorite websites that I finally went in to my settings and permanently shut it off last night.  Everything works now.  Thank you.

Hello @user_eu08li, thank you for taking the time to reach out on social media.  I understand your concern with the error, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message