xfinity stream live sports pixelated

Everything else is fine when I watch the Xfinity stream on my 2022 Samsung TV, but when I watch live sports, its constantly in and out of pixelation. I can stream the same game on another app (Peacock, ESPN) with no pixelation but if I want to watch the Bruins or the Red Sox, I have to use Xfinity stream app.

The TV says I have the most up to date Xfinity Stream app, but research online says I don't (needs to be Xfinity Stream app version 2.2.5)

Is there a way to manually download the app update and install with USB?

Responses

XfinityJeniece

Official Employee

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2.4K Messages

1 month ago

Hey there, user_fbd22e, thanks for reaching out through Xfinity Forums regarding your connection with the Xfinity Stream app! I know my household loves watching sports, and we want to ensure that the Xfinity Stream app is working properly for you. Have you tried logging out and logging back into the app to see if that helps with ensuring the app is working properly?

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user_fbd22e

Visitor

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5 Messages

I have, and I've also tried deleting the app and reinstalling. But I'm not able to install Xfinity Stream app version 2.2.5, only an older version. Is there a way to download the newest version to a memory stick and then I could manually install it on my TV?

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1 month ago

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XfinityAdrienne

Official Employee

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907 Messages

Thank you so much for clarifying that for us, user_fbd22e! When you check for an update, do you get an error or what happens with the app?

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1 month ago

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Xfinity Stream App

user_fbd22e

xfinity stream live sports pixelated

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