Contributor
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166 Messages
XFinity Stream Mobile App Not Displaying FOXTVGO, ABCTVGO, CBSTVGO, AND NBCTVGO
I'm experiencing the same issue as other customers with the Xfinity Stream mobile app. When I'm away from home, the app does not display FOXTVGO, ABCTVGO, CBSTVGO, or NBCTVGO. I currently subscribe to the highest-tier cable package, so I'm wondering if others are also encountering this problem.
I’ve already tried deleting and reinstalling the app, but that did not resolve the issue. I'm requesting a UDB account refresh to see if that helps. If there is an Xfinity moderator available, please look into this as soon as possible. Thank you!
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Waqas1
Contributor
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166 Messages
2 months ago
is there anyone experiencing this issue, is there any moderator out there that can assist me?
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Waqas1
Contributor
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166 Messages
2 months ago
Your platform states that FOX, CBS, NBC, and ABC are available for out-of-home streaming. These channels worked for me last year, and I'm located in the Seattle area. However, they are no longer accessible, and I’ve seen that other users are experiencing the same issue. Can you please confirm whether ABC, CBS, FOX, and NBC are currently available out-of-network in the Seattle area?
I also want to express some frustration—rather than placing the blame on users, I would appreciate it if your team could take ownership of this issue and provide a clear explanation or resolution.
I’ve provided evidence that other users are experiencing the same issue, yet there’s still no acknowledgment of the problem on your end.
Thank you.
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Waqas1
Contributor
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166 Messages
2 months ago
It says NBC, CBS, FOX, and NBC are available out of home. Can you check to see if these networks are available in the Seattle area? Last year all these channels were available for streaming in the Seattle area. Thank you.
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Waqas1
Contributor
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166 Messages
2 months ago
message to xfinitysupport sent. can you please confirm if it went through?
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Waqas1
Contributor
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166 Messages
1 month ago
Hi, please disregard my previous message. I just have a quick question—are you familiar with basic troubleshooting concepts, particularly the distinction between single-user vs. multi-user issues?
In this case, all that was needed was a quick check to confirm whether FOX and CBS are available out-of-home in the Seattle area. Instead, the response focused on unnecessary account verification and incorrectly placed blame on the customer, even though it's clearly a multi-user issue. Several users have already reported the same problem, and no resolution has been provided.
I was also told a repair ticket might need to be submitted—yet the issue is clearly with the Xfinity Stream app's handling of out-of-home access to FOX and CBS, not individual user accounts.
These channels work fine when I'm at home, so it’s obviously not an account or device issue. I really hope Xfinity starts assigning more technically proficient moderators who understand how to isolate app-level problems instead of defaulting to basic scripts.
No worries—I’ll escalate this elsewhere.
Thanks anyway.
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