Xfinity stream on Roku not working

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@bevits wrote:

The Stream was working well till 2 days ago.

Yesterday it stopped working and would just give an error saying "Something went wrong. Please try again later"

 

I tried everything in the forums.

Restarted device.

Restarted modem.

Removed app, restarted device and modem, reinstalled app.

Hard reset the roku, restarted device and modem, reinstalled app.

 

Last option at least gets me to the 6 digit code to authorize the device. That succeeds on the Xfinity website, but the app gives me different errors:

1) Error createDrmSession.TVAPP-00100

2) Error getAuthenticationRequest.TVAPP-00100 

 

Still no go.

Any pointers?

 

Thanks!

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do you have at least one installed and working X1 set top box in your home? does it play normally? did you try streaming on a smart phone/tablet?

Yes, the Xfinity stream works on my smartphone. I do not have the set-top-box, so can't check there.

I also downloaded the CNN go app, the ESPN app, and a few others onto my Roku, and they work, using my Xfinity credentials.

Just the Xfinity Beta app that gives me trouble.

Hello @bevits 

Super glad to hear that it is indeed working for you and thank you for the feedback. We will continue to work on our messaging and appreaciate your patience.

Thanks.

Yup, seems to work now. So the problem was always at the comcast end. There has got to be a better way to communicate this. A better error message, something.

Thanks

I had exactly the same issue when we got home from a trip on September 8th, I have tried multiple things to try to address:

- uninstall then reinstall

- reboot Comcast gateway/router

Unplug the tv and plug it back in

Nothing has resolved.

with at least one x1 set top box installed and working on an x1 account can have up to 5 simultaneous streams at one time. you will need anohter set top box instead of a roku since you are at the 5 device limit (at the same time).

My Roku television is the only device that is actively streaming when I get this error, so not sure that your suggestion makes sense to me.

I understand from the post that you believe it is not working since I am at the 5 unit max.  I thought I'd read elsewhere on troubleshooting this last week on the xfinity website that the limit was an incredibly high 45 Roku connections to the Xfinity app.

When I get this login error, I am not streaming actively to 5 or more other Roku.  I have tried it with none of the other Rokus actively streaming content.  No change in login behavior.

It's odd if the limit is only 5 as this Roku unit ran the Xfinity app while 6 others on my home network were also working for 3 years.  I activated them all around the same time.  

I had a total of 7 Roku in the house until last month and now 6.  5 are running Xfinity app in my home now.   I sent my daughter to college with one of the Roku 5 weeks ago, so actually I have one less in the house than previous.

Maybe Comcast started enforcing the limit of 5 Roku connections relatively recently and I didn't notice it on the units that get used frequently.

The unit in question is in a guest room and is very rarely used.  I will just put up with the limitation.  I was just hoping it was an issue on Comcast's part in sigh in/authorization as the authorization process seems to work fine until I get the error code -35.

Guests can still use Netflix, Amazon Prime, and all the other various channels on Roku.

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@jcgraff wrote:

I understand from the post that you believe it is not working since I am at the 5 unit max.  I thought I'd read elsewhere on troubleshooting this last week on the xfinity website that the limit was an incredibly high 45 Roku connections to the Xfinity app.

 

When I get this login error, I am not streaming actively to 5 or more other Roku.  I have tried it with none of the other Rokus actively streaming content.  No change in login behavior.

 

It's odd if the limit is only 5 as this Roku unit ran the Xfinity app while 6 others on my home network were also working for 3 years.  I activated them all around the same time.  

 

I had a total of 7 Roku in the house until last month and now 6.  5 are running Xfinity app in my home now.   I sent my daughter to college with one of the Roku 5 weeks ago, so actually I have one less in the house than previous.

 

Maybe Comcast started enforcing the limit of 5 Roku connections relatively recently and I didn't notice it on the units that get used frequently.

 

The unit in question is in a guest room and is very rarely used.  I will just put up with the limitation.  I was just hoping it was an issue on Comcast's part in sigh in/authorization as the authorization process seems to work fine until I get the error code -35.

 

Guests can still use Netflix, Amazon Prime, and all the other various channels on Roku.

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as you stated the number of activated streaming devices on your account can be quite high and as you said the key is simultaneous (that includes smart devices, pc/laptops, roku devices). smart TVs are smart devices. if the device has exited the Xfinity menu the device is no longer using streaming. note that PCs can tie up a stream slot if not exited properly (closing the stream on the web page prior to closing the tab. If an X1 device is streaming (for example a cloud DVR recording) it can count as one of the simultaneous streams. on a smart phone there is a menu to 'manage' stream devices that only lists the current devices streaming on your account at that moment.

I got help for comcast johnathon thank you so much what you have to do is 

1. highlight app hit * then scroll to remove channel 

2. Un plug decvice for about 5 finutes 

3. plug device back in and app will have reset no just been removed 

4, It should begin again and ask you to sign in 

THANK YOU COMCAST JOHNATHON MINE HASNT WORKED FOR OVER SIX MONTHS YAAAAA!

Hi Gudiao, I know it's been some time since you created this post. I wanted to follow up with you to see if you were still having issues accessing your Stream app on your Roku equipment. For further assistance please reach back out to me here or send a private message.