Visitor
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1 Message
Xfinity stream on roku
One day it works and the next day it doesn't. I have done all the suggested steps( check internet, restart, reload) but nothing helps. Is it my wireless Xfinity box on my main tv? Is it my modem(I have no issues with other devices)
XfinityAirelle
Official Employee
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2.6K Messages
2 days ago
Thanks for reaching out — we know how frustrating it is when something works one day and not the next, especially when you've already done the right things by checking your internet and restarting everything.
If other devices are working fine on your network, your modem is likely in good shape. The issue might be related to the wireless Xfinity TV box or even the Roku app itself. Here are a few extra steps worth trying:
Unlink and relink your Roku in the Xfinity Stream app settings: Sometimes reauthorizing the device clears up weird app behavior.
Check for any Roku system updates: A recent Roku update might be needed for better compatibility.
Try removing and reinstalling the Xfinity Stream app on Roku: This refreshes the app cache and can resolve streaming hiccups.
If you’re using a wireless X1 TV box, it’s also worth checking if it’s too far from your modem or getting interference — even if your internet seems fine on other devices. A quick test is to temporarily move the box or Roku closer to your modem and see if the app behaves more consistently.
We’re here for you, so let us know what happens after those steps. We’ll stick with you until it’s sorted!
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