I'm at my house using a tv that I've been using for almost two years and have never had a problem. Now my channels aren't showing in the lineup, only something called "to go". I don't know what that is or why this is happening after having this service for two years.
user_cr14gw Hello and thank you for reaching out via our Xfinity Forums. It's definitely frustrating when your Xfinity channels disappear, especially after two years! The "to go" option is usually for our Xfinity Stream app.
Let's get your channels back. Have you tried restarting your Xfinity TV box by unplugging it for 60 seconds? Also, please ensure all cables are securely connected.
If that doesn't work, could you please tell me if you're seeing any error messages?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityFrank
Official Employee
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1.3K Messages
2 days ago
Hi there, @user_cr14gw! Thanks for reaching out to us here on the Community Forum. Are you attempting to view XFINITY Stream at home or out and about?
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