xfinity stream only has tv go channels

The xfinity stream app on my Roku only has TV Go channels. It doesn't seem to recognize that I am on my Xfinity network. I have tried the steps suggested in a Google search but not resolved. I see someone had this problem a couple of years ago and posted here, but they didn't post what was done to resolve it - just that it got to a level 3 tech.

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XfinityDemitrius

Official Employee

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2.3K Messages

1 day ago

Hey @user_hw229e, Thank you for visiting our official Xfinity Forums Community support page. I would be more than happy to assist with the Xfinity Stream App concerns on the Roku streaming device. My televisions have built-in Roku operating systems, so I can understand the importance of ensuring the Xfinity Stream app is up and running.

Have you recently made any changes to the account such as swapping the modem or moved recently? Can you ensure that the Roku is connected to the In-Home Network and not the Xfinity Mobile hotspot? We are not indicating any known issues, so hopefully we can get you back up and running in no time. Hope to hear from you soon.

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user_hw229e

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2 Messages

There haven't been any changes to our account in several months. There is a second address that is associated with the account that has nothing activated on it. I have restarted the modem, restarted the Roku, validated that the Roku is using the in-house xfinity wifi, removed and reinstalled the Xfinity Stream app. I am out of options from my end.

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17 hours ago

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XfinityJorge

Official Employee

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2.6K Messages

user_hw229e Thanks for the response and for letting us know all the troubleshooitngs steps you have already taken. We are here happy to take a look into this a little deeper so you can go back to enjoying our Xfinity Stream app. In order to get started can you send us a DM with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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17 hours ago

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Xfinity Stream App

user_hw229e

xfinity stream only has tv go channels

XfinityDemitrius

user_hw229e

XfinityJorge

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