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Visitor

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7 Messages

Sunday, January 12th, 2025 8:39 PM

Xfinity Stream record using Firestick remote

I am accessing the Xfinity Stream app via my FireStick (using the FireStick remote; I have no Xfinity remote). I know how to record by selecting a program from the Guide and can record one time or the series. Problem is some networks specify reruns as new shows so I end up recording dozens of reruns even though I’ve selected new shows only. So my question is whether it is possible using the FireStick remote to specify recording a specific day and time on a specific channel, rather than a specific program.  So for example “Record ABCHD every Tuesday at 5:00 pm”. Note I’ve also tried specifying “only this channel” which doesn’t work either. 

Official Employee

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1.3K Messages

2 months ago

@user_f3ddf9 I have a TV that we use our fire stick to stream. I’m sorry to hear this is happening with your recordings. I want to help as I understand having duplicates recording as new can be a problem with dozens of reruns. 

Can you delete the series recording, wait 15 minutes and then set it up again and make sure it  doesn't default to new and duplicates and select new episodes only. 

We do have an option under the recordings' setup where you select the specific channel as this also helps with avoiding duplicates on all other HD channels. 

Can you test this out for us and let us know if it helps. 

Visitor

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7 Messages

This did not work. See my comments below. 

Official Employee

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1.3K Messages

Thank you user_f3ddf9. I'm sorry that those options did not help the app to isolate only recording the specific programs. I checked to see if there is an option or setting for recording from a specific network and time, unfortunately I was not able to find that option. 

I checked the settings on my stream, and I am having the same issue with my series recordings. But when I check the guide info the assets are labeled as new episodes, which is causing the scheduling issue. I am using a roku TV. So it doesn't seem to be device specific, but specific to the guide menu not having the accurate details. 

Would you please send us a direct message with your name and service address? I would like to dig into this more to see if we can have the guide data corrected so that we can control our recordings and settings as expected. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

Thanks, I’ll send a DM with that info shortly. My main issue is that the “this time only” feature doesn’t work. If it did, the problem would be solved (at least for me, because all the rerun episodes at different times).

Visitor

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7 Messages

Note the specific issue is with recording new episodes of Jeopardy and Law and Order. In addition to new episodes on ABC, Jeopardy has reruns on The Game Channel Network every day which aren’t labeled as reruns. Similarly there are many reruns of Law and Order that aren’t labeled as such. 

Official Employee

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1.3K Messages

@user_f3ddf9 Thank you for the example shows and networks. I love that we have the reruns available since the shows are great, but it really messes things up when our filters and settings are not working correctly. 

I had to remove your other post due to it being in public for security. To send us a direct message with your name and service address you will want to follow these steps. Make sure you are signed in first. 

 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

2 months ago

I have always selected New Shows Only but that doesn’t work because many reruns are not designated as reruns and appear as new. I took pictures of my screen but it looks like I can’t upload them here. You mention being able to specify the channel to record but don’t mention how to do this. It is not an option I have been able to find. It would solve my problem, so please let me know how to do that (specify the recording channel). I do specify HD Only but again, the reruns are all on HD channels too. 

Visitor

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7 Messages

2 months ago

Should also mentioned that I tried selecting “This Time Only” but it didn’t work, it scheduled recordings for many other times. 

Again happy to upload screenshots if there is a way to do that here. 

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