Xfinity stream recordigs

have been completely unable to view or schedule recordings on my iPhone, iPad, and Roku since June 19 due to error TVAPP-00800 (API Timeout). Live TV works fine. My physical X1 DVR boxes work fine, but all streaming devices say 'No Recordings Found'. I have already attempted a System Refresh, Sync DVR, app reinstallation, and even creating a secondary user profile—none of it worked. This is a known account-level Cloud DVR backend entitlement sync error. I need an Official Employee to send me a Direct Message, look at my rate codes, and manually re-provision my Cloud DVR entitlements