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user_zex5yx
1st Topic

3 Messages

Wednesday, February 26th, 2025 12:30 PM

Xfinity stream TVGO only

Hello - I’m only getting TVGO channels and no local channels when I use xfinity streaming.  I’ve already reset the smart tv, I’ve uninstalled and reinstalled the xfinity streaming app and I am using in home network.  It works to stream everything except it only offers TVGO for live tv.

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Updated 

2 months ago

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XfinityChrisP

Official Employee

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4 Messages

2 months ago

Hey @user_zex5yx Are you still experiencing an issue with missing channels on the Stream App?

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user_zex5yx

3 Messages

Yes still having the same issue.  Nobody at Xfinity seems to have any idea on how to fix this.

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2 months ago

0

user_zex5yx

3 Messages

when I open the xfinity streaming app and select all channels it defaults to TVGO which is missing channels.  It’s not the normal channel guide. It’s a TVGO channel guide.

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2 months ago

0

XfinityAlfonso

Official Employee

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1.5K Messages

Thank you for letting us know this is still a concern for you. This has been identified as a known issue, and we do have teams working to correct this via a systems patch, but have no ETA for that right now. In the meantime, please reach us using the instructions below, so we can report your account as being affected. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_yil2m8

1 Message

2 months ago

I'm experiencing the same issue today.  I'm definitely connected to my home network.  Same device (Samsung Android tablet) I use every day.  No problem with any other devices including Samsung Android phone.  Nothing I've tried has resolved it so far, including toggling filters, restarting app, restarting device.  Streaming works fine, but only TVGO channels are available.

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