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Dave04222
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Saturday, February 7th, 2026 10:50 PM

Xfinity Stream works on phone, but not my roku tv

How come Xfinity Stream works fine on my phone using the app downloaded from the play store, but when I download it to my Roku TV, I get a message that says, "Unfortunately, we cannot support high speed data customers without a video subscription. Check out xfin.tv/shop to subscribe today!"

If I can use the app on my phone, why can't I on my Roku TV???

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18 days ago

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XfinityJohnG

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18 days ago

Thank you for reaching out to our team. I will be happy to look further into that streaming app issue from here. Are you a TV subscriber with us?

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Dave04222

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@XfinityJohnG​ I have xfinity internet and cellphone, NOT tv.

 

 

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18 days ago

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XfinityJohnG

Official Employee

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2.5K Messages

Thank you very much for the clarification. When I look at the eligibility for using a ROKU device with the stream app, I do see that: 

To use the Xfinity Stream app, customers must:

  • Own a Roku device and be registered in the Roku Channel Store.
  • Be an Xfinity TV and Internet customer.
    • The Roku device must be in the same household it was activated in (Roku device with the Stream app must be in the same Xfinity WiFi as the X1 TV Box or Xfinity account).
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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