Xfinity stream

I am attempting to stream in my home on my new LG TV using my home WiFi but I get a message stating, “Unfortunately, we cannot support high speed data customers without a video subscription…”

I thought Xfinity flex was my video subscription. Can you help?

Responses

XfinityMarcus

Official Employee

•

998 Messages

1 year ago

@user_qbaau6, thank you for taking the time to reach out to us using the Xfinity Community Forum. Congratulations on your new TV, we would be happy to help you with your flex equipment. Were you previously able to access the stream app without issue on your previous TV?

2

0

U

user_qbaau6

2 Messages

This is a new tv. Flex stream has not worked.

1 year ago

0

XfinityJeniece

Official Employee

•

2.4K Messages

Thank you so much for confirming, @user_qbaau6! I would be happy to help you with troubleshooting the new TV. I definitely want to ensure you are able to enjoy streaming all of your favorite programs on the new TV! Can you please send us a DM with your full name and your full address?

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Xfinity Stream App

user_qbaau6

Xfinity stream

Was this helpful?

XfinityMarcus

user_qbaau6

XfinityJeniece

New to the Community?