Hello, @user_rdbmyz what troubleshooting steps have you tried so far? For example, have you cleared the cached history and tried signing in and out of the app? Removing the app and downloading it back onto your device is recommended as well. Lastly, have you recently moved? Unlinked accounts may be the cause.
XfinityThomasC
Official Employee
•
2.3K Messages
3 days ago
Hello, @user_rdbmyz what troubleshooting steps have you tried so far? For example, have you cleared the cached history and tried signing in and out of the app? Removing the app and downloading it back onto your device is recommended as well. Lastly, have you recently moved? Unlinked accounts may be the cause.
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