mwthomas's profile

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1 Message

Saturday, January 21st, 2023 12:32 PM

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Xfinity streaming app does not work on LG TVs if not on an Xfinity network.

Any suggestions? 

I cannot get the Xfinity streaming app to work on any on my LG smart TVs if not connected to an Xfinity network. 

The App works just fine on other TV's using Roku or a Fire stick when not connected to a Xfinity Network. 

Visitor

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2 Messages

2 years ago

So tru how long till thay fix

Gold Problem Solver

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26K Messages

2 years ago

... I cannot get the Xfinity streaming app to work on any on my LG smart TVs if not connected to an Xfinity network. ... 

This is by design. See https://www.xfinity.com/support/articles/xfinity-stream-app-faqs:

Because of the design of the Partner Device, it can't run the Xfinity Stream app unless it's connected to Xfinity Internet.

The Stream app for mobile devices works with any ISP, but the (formerly "beta") "Stream App for TV Partner Devices" only works when connected to your home Comcast Internet service.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Problem Solver

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672 Messages

2 years ago

@mwthomas Thank you for reaching out to the Xfinity forum team. I understand that you are running into issues with the Xfinity stream app on your LG tv. What is the error message or error code that you are seeing? 

Visitor

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1 Message

2 years ago

I DO have an xFinity network but my LG tv is not smart and won’t allow me to cast anything. In Setup I have allowed Stream to use my local network. I am using the xFinity Stream app. Any help would be appreciated. 

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