Xfinity Streaming App Unreliable

The Xfinity Streaming App is not a good app. We’ve been customers since 1989 and switched to streaming about two years ago and it has been a disaster. The internet works beautifully. Nothing done by XFinity technicians has resolved the issue. There are no problems with other apps like YouTube and Prime Video.

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XfinityDena

Official Employee

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3.9K Messages

4 days ago

Thank you for reaching out. I am sorry to hear of the issues you are having. What is going on with the app? @user_k932ef

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user_k932ef

Visitor

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2 Messages

@XfinityDena i

The App constantly goes in and out, freezes, etc. it is extremely annoying and we usually end up switching to the stable Apps like YouTube and Prome Video. Not amount of reporting fixes the problem.

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4 days ago

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XfinityDena

Official Employee

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3.9K Messages

What troubleshooting steps have you taken with the app? Is this on your computer, phone or a smart TV?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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Xfinity Stream App

user_k932ef

Xfinity Streaming App Unreliable

XfinityDena

user_k932ef

XfinityDena

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