Xfinity Streaming not working on my Apple TV

Thank you for reaching out on our Xfinity Community forum @cdkile and letting us know about the experience you've been having.  It certainly sounds like you've had a very frustrating experience trying to use your Xfinity Streaming app on your Apple TV. 

There are a few troubleshooting steps we would like you to try (if you already haven't done so) in order to see if we can clear this problem for you:

Please make sure you restart your Xfinity modem just before trying these steps.

When you have the error on the screen, force quit the app using your remote and then restart the Apple TV device in the settings menu, under system by selecting restart.  Then try the app again. 

If that fails, please uninstall the Xfinity Streaming app from your Apple TV, restart the device, and then re-install the app. 

Please let us know here if either of these steps resolves your issue.  If for any reason it does not, we will be happy to continue troubleshooting with you. 

Stream service on my Apple Ipad stopped working r days ago after and update to your app. I called CS and they restarted my modem hand me uninstall/reinstall Xfinity Stream app but nothing is working. Click signIn and the just spins until error message.

Honesty this might be my real queue to just give Xfinity the boot and do like everyone else and just go 100% cable free. If Xfinity don’t care about me being a 30 year cable customer then i don’t care to keep this service. Point Blank Period. Let’s not mention how a]hard it is to contact their serv dept to report a problem with AI blocking me left and right. 

Did you get my  resolution for this problem?