Visitor

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7 Messages

Monday, June 22nd, 2026 2:11 PM

Xtream app running on fire stick

The xtream app running on fire stick extremely buggy. It randomly dies while watching Live TV and goes back to the guide to the very beginning.

the guide is also extremely buggy. You cannot also just select a show to watch. Sometimes it works and sometimes it doesn’t. Sometimes it comes up with Togo channels only. Also when scrolling through the guide, it does not scroll up through all the channels. It jumps up to the filters and you have to go back down and then scroll up. 

Has this app even gone through QA?

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Official Employee

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2.2K Messages

19 days ago

Hello user_mpz9z8! Thank you for sharing the experience you are having with the Xfinity stream app on the fire stick. I know the experience is a bit different on each platform. But I have not had any issues with the fire stick recently. Did this trouble begin recently, or have you been dealing with the menu and resetting issues? What type of fire stick do you have? If we need to report this to our development teams it will be helpful to know the model of the first stick along with the Xfinity stream app version please.

 

 

 

Visitor

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7 Messages

I have fire tv stick 4k plus running fire is 8.1.7.4 (RS8174/3648). 

my Xfinity stream app is version 8.15.0.3646

i cleared the cache while I was in the app. 

the behaviors I was seeing before still exist. 

Official Employee

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2.4K Messages

@user_mpz9z8, Thank you for that update, I appreciate it. Please check out Xfinity Stream app minimum system requirements and Watch Xfinity Stream app on Amazon Fire TV, and make sure your device has all requirements and your options are explained more efficiently. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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7 Messages

All my devices meet the requirements. 

Official Employee

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2.2K Messages

Thank you for checking the requirement's user_mpz9z8. Can you please send us a direct message with your name and service address, so we can gather more details to help resolve the trouble with the app? 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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7 Messages

I do not see the DM icon. 

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