Visitor
•
2 Messages
00287
I have three Roku devices: TCL TV, Roku Ultra, Roku Express. I am getting the exact same error on all three devices. They are all on the same Xfinity internet. I have had an Xfinity Technician out and he made sure the internet was working and there was nothing wrong on their side. When I try to stream a live channel on Xfinity streaming app I get a TVAPP-00287 error. If I try to watch an Xfinity app on-demand movie I get the TVAPP-00432 error. I have reloaded the app, logged out and logged back in. I have restarted the devices. All of the other apps on the Roku devices work fine. The Xfinity streaming app works fine on Windows and IOS devices connected to the same network.
XfinityAntoine
Official Employee
•
1.4K Messages
11 months ago
Thanks for reaching out, lostmail99! That's 100% a communication error. Have you checked already to make sure the Streaming app as well as the Roku devices have the latest updates?
2
0