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sabbath6879
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Sunday, November 16th, 2025 7:41 PM

2-Year Peacock Premium Subscription - Unable to Activate

Summary: My Xfinity plan includes a two-year Peacock Premium subscription, but I am unable to activate the subscription.


Background: I have been through all of the help articles and multiple rounds with customer service on live chat and on the phone. I was twice told that I would receive a new email with the activation link, and nothing has come through. I was twice told that I would receive a follow-up call or text, and nothing has come through. VERY FRUSTRATING.


The facts:

  • Xfinity plan confirmation email lists 2-year Peacock Premium subscription as "Included".
  • Xfinity StreamStore shows Peacock Premium as "Included".
  • Xfinity.com/Activate-Peacock says my "account isn't eligible".
  • Based on other suggestions, I have tried logging into Peacock with my Xfinity email/password, with no success.
  • I have no separate/prior Peacock account/login.

Please help resolve this issue.

Question

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Updated 

20 days ago

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XfinityMartyR

Official Employee

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2.8K Messages

27 days ago

sabbath6879 Thank you for reaching out about your Peacock activation concern. Unfortunately, we have identified a concern with the activation of new Peacock Premium offers. Our engineering team is working on the issue, and we hope to have it resolved soon. Thank you for your patience! 

 

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user_37krol

Visitor

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1 Message

25 days ago

Same here! 🙁 promises, emails and no activation. 

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XfinityChristy

Official Employee

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2.5K Messages

 

user_37krol Hello and thank you for reaching out via our Xfinity Community Forums.  We're currently experiencing a temporary issue with the activation of new Peacock Premium offers. Our engineering team is aware and actively working on a fix. Thank you for your patience! We'll update you as soon as it's resolved.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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23 days ago

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jom59

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1 Message

i am having the same Peacock activation issue. Will xfinity  be sending out emails when the issue is resolved?

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22 days ago

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XfinityPeterH

Official Employee

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2.5K Messages

 

jom59 This has been a reported issue and we are working on a resolution. At this time we don't have any updates. Thank you so much for your patience and understanding that we are limited with our communications at this time, but I am sure an update will be provided once our engeneers have resolved it with Peacock. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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