Visitor
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1 Message
a live agent to review and modify my account
The existing account format does not confirm whether I have the streaming saver, i.e., Netflix, Apple + and Peacock premium. The account webpage merely suggests I "add," it. This request was supposed to have been added about a month ago and given that it actually appears as a line item, it arguably suggests that it has indeed, already been "added." Moreover, Max was requested at the same time, and again the line item on my account screen has an icon to "add" it. There is nothing to indicate whether MAX is a Bundle or if it includes the other affiliated companies, e.g., Disney, Hula, HBO, etc. These services, some of which I had before Xfinity did, might have resulted in paying twice for some of them, since my credit card is also reflecting individual charges for those services. Additionally, I cannot find a page for a fully itemized bill and given that my bill is inching ever closer to $500 I want to discuss options to reduce my bill to something less than a car payment. It would appear that Xfinity customers must be skilled in Remote Viewing given that seems to be the only viable option to get a question answered.
XfinityJustinC
Official Employee
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1.2K Messages
2 days ago
Hello, @Lyanna thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and see that you recently joined the Xfinity Forum. If you haven't reviewed the guidelines, it will help with ensuring your posting on the correct board to get assistance sooner:
https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
If you're seeing Streamsaver or MAX as an itemized charge on your billing statement, it would mean the service was added to the account. Are you able to check your TV services under that tab when logged into your account: https://www.xfinity.com/support/articles/level-of-service? Once added you should receive emails on how to activate each service: https://www.xfinity.com/support/articles/streamsaver-offers-overview (check junk/spam folder as it may get sent there). For MAX accounts, here is how to activate that service: https://www.xfinity.com/support/articles/create-hbo-max-account
I can definitely help with an account review to check on available promotions, and understand wanting to explore options to lower the billing. Since I will need to gather some information we don't want in our public conversation. When you have time, please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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