access denied on android app-don't have permission on this server

Yes. Something happened on Thursday where I lost the 125 live streaming channels (still have access to guide with the free ones) on all devices (laptop, TV and smartphone). I have uninstalled and reinstalled the app on TV and phone, but still cannot get the channels to come back. Since uninstalling on my phone, I now have the access denied. I tried to talk to a few tech people at Xfinity, but they just keep restarting the router and resetting my streaming, both which not change anything as the app itself seems fine. It's like there is a glitch somewhere that is not recognizing that I am paying for the streaming. I should note that my services, internet and streaming, are through NOW and not a contract plan. I have Peacock, Netflix and Apple TV on the same package and they work fine. My internet also seems fine. 

Good Morning, @user_smuhof  I'm sorry for the trouble you are going through regarding loosing your channels. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.